Terms and conditions

Terms and conditions of use of ci.natwest.com

This website is owned and maintained by the NatWest Group ("us", "we" or "NatWest Group"). The services and information on this website ("Materials") are provided for Clients or prospective Clients of National Westminster Bank Plc (“NatWest Bank”), NatWest Markets Plc (“NatWest Markets”), NatWest Markets N.V. (“NatWest Markets N.V.”) and NatWest Markets Securities Inc. ("NatWest Markets Securities") including any associated branches.

The use of this website is subject to the following terms and conditions that you should read carefully. By using this website you agree to be legally bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this website. In addition, all of our products and services have their own terms and conditions. If you are considering applying for any of our products or services, please read these first. These should be read together with the following website terms and conditions. However if there is any conflict between the two, the terms and conditions for the particular product or service will prevail.

Use of website

1. The information provided on this website or in any communication containing a link to this site is for personal use and information purposes only and is not intended for distribution to, or use by, any person or entity in any jurisdiction in any country where such distribution or use would be contrary to law or regulation or which would subject any member of the NatWest Group to any registration requirement within such jurisdiction or country. Where any opinions are expressed on this website, they are provided by us for personal use and for information purposes only.

2. Unless otherwise stated on the product pages, the services and products on this website are intended for use by residents of the United Kingdom only, and are not aimed at or intended for use by residents of any other jurisdiction.

3. Where any information on this website constitutes a financial promotion for the purposes of the Financial Services and Markets Act 2000, it is issued and approved by us for distribution and use in the UK only.

4. This website is designed to be accessed through its principal home pages and such other pages as we may decide. If you access the site through individual pages directly, which are not designed for this purpose, you may not see important information that is relevant to information on this website. You will be referred on certain site pages to read "Legal Information". This will contain important details and/or relevant legal or regulatory information and should be read in conjunction with the relevant site pages.

5. You must not use this website (or permit or procure other to use it) as follows:
i. for any unlawful, improper or illegal purpose or activity;
ii. to violate copyright, trademark, proprietary or other intellectual property rights of any member of the NatWest Group or any third party;
iii. to damage the name or reputation of any member of the NatWest Group or any third party;
iv. to impersonate any of our employees or other person or use a false name while using this website or implying an association with us;
v.to generate excessive amounts of internet traffic, to interfere with our network or other's use of this website or to engage in activities designed to or having the effect of degrading or denying service to users of this website or others;
vi. to introduce a computer virus, 'trojan horse', worm, logic bomb, back door, malware or similar item onto the internet or into this website;
vii. to transmit confidential or proprietary information, except your own and then solely at your own risk.


Your Privacy and Personal Data

6. Please refer to our Privacy Policy.


Exclusion of liability

7. These 'Exclusion of Liability' provisions should be read carefully as they exclude or limit our legal liability in connection with your use of this website. Nothing in these terms and conditions and in particular within the 'Exclusion of Liability' clauses shall attempt to exclude liability that is not permissible to exclude under applicable law, including without limitation, for death or personal injury, or for fraudulent misrepresentation.

8. Nothing in these terms and conditions shall exclude or limit or restrict our duties and liabilities to you under the Financial Services and Markets Act 2000, or any conduct of business rules which we are bound to comply with.

9. While we have taken all reasonable steps to ensure the accuracy and completeness of the content of the website, we exclude any warranties, undertakings or representations (either express or implied) to the full extent permitted under applicable law, that the website or (including without limitation) all or any part of the content or materials, accuracy, availability or completeness of the content of the website or any part of the content or materials, are appropriate or available for use either in the United Kingdom or in other jurisdictions. If you use this website from other jurisdictions, you are responsible for compliance with applicable local laws.

10. We accept no liability however caused (including without limitation) in either contract, tort, negligence, statutory duty or otherwise (to the maximum extent permitted by applicable law) arising out of the use of or access to this website (which includes without limitation) any errors or omissions contained in this website or if the website is unavailable and we shall not be liable for any direct or indirect:

  • economic losses (including without limitation loss of revenues, data, profits, contracts, use, opportunity, business or anticipated savings);
  • loss of goodwill or reputation; or
  • special or incidental loss or damage and/or loss or damage which was not reasonably foreseeable,
  • suffered or incurred arising out of or in connection with your use of this website and/or these terms and conditions.

11. Access to and use of this website is at your own risk and we do not warrant that the use of this website or any material downloaded from it will not cause damage to any property, or otherwise minimise or eliminate the inherent risks of the internet including but not limited to loss of data, computer virus infection, spyware, malicious software, trojans and worms. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this website by unauthorised third parties.

12. To provide increased value to users of this website, we may provide links to other websites or resources (that are not part of the NatWest Group) for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and that we do not review or endorse and shall not be responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use that others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.


13. © 2021 National Westminster Bank plc. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this website without our prior written consent is prohibited unless for personal use only.

Trade marks

14. This website contains numerous trade marks belonging to the NatWest Group. These trade marks include, but are not limited to, the NatWest logo, NatWest Markets and NatWest Bank. If you are in doubt as to whether an item is a trade mark of NatWest Bank, NatWest Markets or a member of the NatWest Group, please contact us for clarification at the registered office address below.


15. The contents of this website do not purport to provide any financial, investment or professional advice and nothing on the pages of this website shall be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. In particular, you should obtain advice from a qualified financial adviser before making any investment decision.

Changes to this website

16. The contents of this website, including these terms and conditions of use, are subject to change by us without notification. Additionally, we shall not be obliged to remove any outdated information from the website or to expressly mark it as being outdated.

Telephone calls

17. Calls may be recorded.

Internet communications

18. In order to maintain the security of its systems, protect its staff and detect fraud and other crimes, the NatWest Group reserves the right to monitor all internet communications, including web and email traffic, into and out of its domains. Monitoring includes (without limitation) checks for viruses and other malignant code, criminal activity, and use or content that is unauthorised or unlawful or material that may cause offence in any way.

Australian residents

19. In Australia, NatWest Markets Plc is exempt from the requirement to hold an Australian financial services licence in respect of the financial services it provides, and it is authorised by the PRA and regulated by the FCA and PRA under UK laws, which differ from Australian laws. Persons accessing this website and the Materials from Australia are restricted to Wholesale Clients as defined under the Australian Corporations Act 2001 and should note that their access to, and use of, the information, services and products on this website may be prohibited under the Australian Corporations Act 2001. Nothing contained in this website should be construed as an authorisation to access or use the information, services or products on this website in Australia where such prohibitions apply.

United States residents

20. This website and its respective contents do not constitute an offer or invitation to purchase or subscribe for any securities or a solicitation of any offer to sell any securities or any other banking product or service to U.S. persons. Any brokerage and investment advisory services described herein are not intended for U.S. Persons. U.S. persons should refer to www.natwest.us for information on products and services available to them.

Other important information

21. The information, and any opinion contained in this website does not constitute a public offer under any applicable legislation or an offer to sell or solicitation or an offer to buy any securities or financial instruments or any advice or recommendation with respect to such securities or other financial instruments.

22. This website contains certain 'forward looking statements' as that term is defined in the United States Private Securities Litigation Reform Act of 1995, such as statements that include the words 'expect', 'estimate', 'project', 'anticipate', 'should', 'intend', 'plan', 'probability'', 'risk', 'Value-at-Risk ('VAR')', 'target', 'goal', 'objective', 'will', 'endeavour', 'outlook', 'optimistic', 'prospects' and similar expressions or variations on such expressions.

23. Factors that could cause actual results to differ materially from those estimated by the forward-looking statements contained in this website include, but are not limited to, general economic conditions in the UK and in other countries in which the NatWest Group has significant business activities or investments, including in the United States; the monetary and interest rate policies of the Bank of England, the Board of Governors of the Federal Reserve System and other G-7 central banks; unanticipated turbulence in interest rates, foreign currency exchange rates, commodity prices or equity prices; changes in UK or foreign laws, regulations or taxes; changes in competition or pricing environments; natural and other disasters; the inability to hedge certain risks economically; the adequacy of loss reserves; acquisitions or restructurings; technology changes; changes in consumer spending and saving habits; and the success of the NatWest Group in managing the risks involved in the foregoing. The risks and uncertainties are discussed in the NatWest Group's SEC filings. The forward-looking statements contained in this website speak only as of the date of the related document, and the NatWest Group does not undertake to update any forward looking statement to reflect events or circumstances after the date hereof.

24. The information contained in this website is subject to, and must be read in conjunction with, all other publicly available information, including, where relevant any fuller disclosure document published by the NatWest Group. Any person at any time acquiring the securities must do so only on the basis of such person's own judgement as to the merits of the suitability of the securities for its purposes and only on such information as is contained such in public information having taken all such professional or other advice as it considers necessary or appropriate in the circumstances and not in reliance on the information contained herein. The information is not tailored for any particular investor and does not constitute individual investment advice.

25. Information in this website relating to the price at which investments have been bought or sold in the past or the yield on investments cannot be relied upon as a guide to future performance.

26. The financial information published or to be published on this website, or made available or to be made available through this website, such as annual reports and quarterly reports, is compiled and placed on this website with the greatest of care. Nevertheless, only the original hard-copy English versions of this information shall be regarded as the original version. No rights may be derived from financial information published or to be published on this website, or available or to be made available through this website, including with regard to its accuracy and completeness.

27. In addition, it should be noted that the annual report and accounts of the NatWest Group which are published on this website or made available through this website, may be subject to adoption by the Annual General Meeting of Shareholders of the NatWest Group for the year to which the report and accounts relate.

Regulatory Information

28. NatWest Markets Plc. Registered in Scotland No 90312 with limited liability. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. NatWest Markets Plc is entered in the FCA's Register and its Register number is 121882. The FCA's Register can be accessed at www.fca.org.uk/register/. NatWest Markets Plc's registered VAT number is GB 243852752. NatWest Markets Plc is also provisionally registered as a swap dealer with the Commodity Futures Trading Commission.

29. Persons dealing with any member of the NatWest Group outside the UK are not covered by the rules and regulations applicable for the protection of investors in the UK.

30. NatWest Markets N.V. is authorised and regulated by De Nederlandsche Bank and the Autoriteit Financiële Markten. It has its seat at Amsterdam, the Netherlands, and is registered in the Commercial Register under number 33002587. Agency agreements exist between different members of NatWest Group. NatWest Markets N.V. Branch Reg No. in England BR001029. Registered Office: Claude Debussylaan 94, Amsterdam, The Netherlands. NatWest Markets Plc is in certain jurisdictions an authorised agent of NatWest Markets N.V and NatWest Markets N.V is in certain jurisdictions an authorised agent of NatWest Markets Plc.

31. NatWest Markets Plc, Singapore branch [UEN: S85FC3595J] is authorised and regulated by the Monetary Authority of Singapore.

32. In Hong Kong, NatWest Markets Plc and NatWest Markets N.V. are authorised and regulated by the Hong Kong Monetary Authority and the Hong Kong Securities and Futures Commission.

33. In Japan, NatWest Markets Securities Japan Limited [Kanto Financial Bureau (Kin-sho) No. 202] is authorised and regulated by the Japan Financial Services Agency.

34. Securities business in the United States is conducted through NatWest Markets Securities Inc. a FINRA registered broker-dealer (www.finra.org), a SIPC member (www.sipc.org) and a wholly owned indirect subsidiary of NatWest Markets Plc. NatWest Markets Securities Inc. is authorised by NatWest Markets Plc to act as its agent for certain kinds of its activities.

35. National Westminster Bank Plc. Registered in England and Wales (Registered Number 929027), Registered Office: 250 Bishopsgate, London EC2M 4AA. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NatWest Bank is entered on the Financial Services Register and its Register number is 121878. The Financial Services Register can be accessed at www.fca.org.uk/register. NatWest Bank's registered VAT number is GB 243852752. 

36. NatWest Bank adheres to the Standards of Lending Practice which are monitored and enforced by the LSB. Find out more at www.lendingstandardsboard.org.uk.

37. If you are not satisfied with any NatWest Group product or service, we have a complaint handling procedure that you can use to resolve such matters. NatWest Bank and NatWest Markets are covered by The Financial Ombudsman Service. If you are still not satisfied after following the NatWest Group procedures, you can ask the Ombudsman to review the complaint. You can find out more about The Financial Ombudsman Service in a leaflet available from any branch or by telephoning NatWest Bank or NatWest Markets. Alternatively you can write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR or telephone 020 7964 1000.

General information


38. In the event that any provision of these terms and conditions of use and access of this website is held unenforceable, it will not affect the validity and enforceability of the remaining provisions and will be replaced by an enforceable provision that comes the closest to the intention underlying the unenforceable provision.

Governing law

39. The terms and conditions of use of this website are governed by the laws of England and any dispute regarding this website shall be subject to the jurisdiction of the English courts.

Notice to customers

40. To help the UK government fight the funding of terrorism and money laundering activities, all financial institutions are required by law to obtain, verify and record information that identifies each individual or entity that opens an account.

Inter-Bank Agency Agreements

This section contains information for other banks that either have or may wish to consider setting up an Inter-Bank Agency Agreement with us.

41. Inter-Bank Agency Agreements are bi-lateral arrangements between banks. They principally provide a service offering of certain branch counter services to another bank's customers by prior arrangement. They facilitate an essential service that enables businesses to access banking facilities where they might otherwise find this difficult - for example due to location or size of their own bank's branches. The nature and range of the counter services offered is at the discretion of the providing bank. The banks charge each other on a reciprocal basis after the other bank's customer uses the agreed counter service.


The Counter Service transactions that are covered are as follows:

Cash Transactions

Cheques Paid In

Bank Giro Credits

Wages/Salary Cheques cashed

Night Safes

Special Presentations (Cheques)

Returned Cheques Collected

Whilst we wish to be as co-operative as possible when we receive a request from another bank for the provision of these facilities to their customers, there may be situations where we are unable to provide these facilities, even though we may have a branch situated locally (e.g. the anticipated volumes of activity exceed the capacity of the particular branch).

Outline of the process for setting up a new Inter-Bank Agency Agreement (IBAA) (i.e. where no formal arrangement already exists between NatWest Bank and the account-holding bank)

An application to set up a new IBAA must be made by the account-holding bank.

The other bank's customers should approach their own bank/ branch indicating that they wish to use the counter facilities at a specific branch or branches of NatWest Bank.

The account-holding bank should then apply, in writing, to NatWest Bank at GTS UK, 8th Floor, 250 Bishopsgate, London, EC2M 4AA, outlining the requirements of the customer, including the branch(es) concerned and the pattern and volume of activity the customer is likely to transact.

The application usually takes a few weeks to process. The processing time will be reduced if all the requisite documentation and information relating to the customer, is submitted with the application.

Outline of the process to be followed where a formal arrangement already exists between NatWest Bank and the account holding bank

Where a non-NatWest Bank customer wishes to use the counter facilities at a specific branch or branches of NatWest Bank and the account-holding bank already has a formal Agency Agreement with NatWest Bank in place, the account-holding bank should write directly to the NatWest Bank branch(es) concerned, requesting these facilities and outlining the requirements of the customer.


Clearance of funds under an IBAA

For IBAAs, value (via the credit clearing system) will usually be provided to the account-holding bank on working day 3, for both cash and cheques.

Where there is no mechanism in place to confirm whether a cheque has been paid or not, unpaid cheques will normally be in a collecting banker's hands on working day 4. Under an IBAA, when the original credit has been forwarded to another bank, the advice to that bank (the account holding bank) will not be received by them until at least working day 5.

At each step, the process may be shortened if information is provided by telephone.

When NatWest Bank acts as a "collecting banker" for credits paid into accounts with other banks, it does so "with recourse" in the event that the underlying cheques may be returned unpaid.

It is up to the account-holding bank to determine at which stage it will provide "cleared" funds to its customer. If the underlying transaction is cash paid in at the collecting bank, the account-holding bank should normally provide cleared value on working day 3. However, for cheques, although NatWest Bank applies a cleared value on working day 3, it cannot be certain at that time that the cheque will definitely be paid. The earliest occasion on which NatWest Bank would be aware of non-payment will be around 4 working days after deposit, although in some circumstances this period could be longer. For this reason, NatWest Bank recommends the account holding bank to require its customers to wait until at least working day 5, before allowing them to withdraw funds.

  1. Day 1 = The day that a cheque is paid in at branch and processed (assuming that the cheque is not held over to the next working day, which will happen if it's paid in after the 'cut off' time. The cut off time for most NatWest Bank branches is 3:30pm, Monday to Friday, however please note that there can be local variations).